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1. Information We Collect

When you interact with our site, we may collect:

  • Personal Information: name, email address, shipping/billing address, phone number, and payment details when you place an order or contact us.

  • Technical Information: IP address, browser type, device information, and pages you visit (collected through cookies and similar technologies).

  • Voluntary Information: details you provide in reviews, messages, or forms.

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2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and payment processing.

  • Communicate with you about orders, products, and promotions.

  • Improve our website, services, and customer experience.

  • Meet legal obligations and prevent fraud.

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3. Sharing Your Information

We do not sell your personal information.
We may share it only with:

  • Service providers (e.g., payment processors, shipping carriers, hosting platforms) to operate our business.

  • Legal authorities when required to comply with law, enforce our policies, or protect rights and safety.

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4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and cart items.

  • Analyze site performance and traffic.
    You can adjust cookie settings in your browser, though some site functions may be limited.

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5. Data Retention

We keep personal data only as long as necessary to fulfill orders, comply with legal requirements, or resolve disputes. After that, we securely delete or anonymize it.

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6. Your Rights

Depending on your location (e.g., EU/EEA, California), you may have rights to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing emails at any time (unsubscribe link included).

  • Restrict or object to certain processing.

To exercise these rights, contact us using the email below.

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7. Data Security

We use industry-standard security measures (e.g., HTTPS encryption, secure payment gateways) to protect your data. However, no method of online transmission is 100% secure.

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8. Children’s Privacy

Our site is not directed to children under 13. We do not knowingly collect information from minors.

Term's & Conditions

PRIVACY POLICY

Welcome to igniteember.com (“Site,” “we,” “our,” “us”). By accessing or using this Site, you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, do not use our Site.

1. Use of the Site

  • You must be at least 18 years old (or have parental consent) to purchase products.

  • You agree to use the Site only for lawful purposes and not in a way that could harm, disable, or impair it.

2. Products & Orders

  • All products are handcrafted and may vary slightly in appearance.

  • Prices, descriptions, and availability are subject to change without notice.

  • We reserve the right to refuse or cancel any order, including suspected fraud or unauthorized activity.

3. Payments

  • We accept major credit/debit cards and other payment methods shown at checkout.

  • By providing payment information, you confirm you are authorized to use the payment method.

4. Shipping & Delivery

  • We ship to addresses specified at checkout.

  • Delivery times are estimates and not guaranteed.

  • Risk of loss passes to you when the carrier takes possession of the package.

5. Returns & Refunds

  • Please inspect your order upon receipt and contact us within [insert timeframe, e.g., 7 days] if there is an issue.

  • Eligible returns or exchanges will follow our posted Return Policy.

6. Intellectual Property

  • All content on igniteember.com—logos, images, product descriptions, text, and designs—is owned by Ignite Ember or licensed to us.

  • You may not copy, reproduce, or distribute any material without our prior written permission.

7. User Content

  • If you post reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, display, and distribute it.

  • Content must not be illegal, harmful, or infringe on others’ rights.

8. Limitation of Liability

  • Ignite Ember is not liable for indirect, incidental, or consequential damages resulting from your use of our Site or products.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

9. Indemnification

You agree to indemnify and hold Ignite Ember harmless from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, USA, without regard to conflict of law principles.

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